NetSuite is a very rich and flexible business management solution that provides a wealth of detail across every business area, including accounting, CRM, project management and inventory. The details captured on your NetSuite records provide valuable, structured information your teams need to make the business run.
But what about your unstructured information?
Between informal conversations, external chats, and conversations with customers and vendors, action items and decisions are often made off the record.
Until now.
The most productive way to leverage the wealth of information you maintain in NetSuite is to add team collaboration capabilities to the record directly. bluChat uniquely supports the engagement of all stakeholders, from staff to customers, on the relevant record. By keeping all conversations, tasks, and decisions exactly where they belong, bluChat provides full context for every conversation.
Unlike team chat and collaboration applications that live outside of NetSuite, bluChat enables faster issue resolution by keeping the entire context of any issue available to all users. bluChat also makes side conversations more productive by eliminating the need for users to switch back and forth between the application and the information stored in NetSuite.
And with access to each record already established by your company’s Admin policies, there is no time wasted setting up bluChat permissions before collaboration begins.
In addition to on-record chats, bluChat also supports chat and collaboration between all staff and stakeholders, independent of any particular NetSuite record. By using Public Channels, Private Groups, or Direct Messages, team members can form ongoing or ad hoc groupings to address their communication needs.
Off-record chats can range from side discussions on any topic, project or activity, to a venue for discussing improvements to company processes and policies, or brainstorming new opportunities.
The combination of being able to chat both on-record with the full context available, as well as independently of any record, is unique to bluChat. With these capabilities, bluChat provides the most robust team chat and collaboration capabilities in the NetSuite world.
Because bluChat is a native, Built For NetSuite application, existing NetSuite users are already familiar with the menu structure and record navigation, and minimal training is required.
Users don’t have to learn yet another outside application, or switch back and forth between the chat and the NetSuite record.
For new NetSuite users, bluChat Channels provide fast and easy ways for teams to ask questions, both about how to navigate NetSuite, and how to respond to issues raised on particular records. All chat activities, including assigning a task or adding a photograph or invoice to the chat stream, generate a contextual trail directly on the relevant NetSuite record, which can be reviewed by any authorized user.
